1. Acceptance of Terms
By accessing or using the platform (“Service”), you agree to be bound by these Terms of Service. These Terms govern your use of our website, applications, APIs, and related services.
If you do not agree to these Terms, you must not use the Service.
2. Description of Service
The Service provides tools that enable businesses to request, collect, organize, and manage documents from clients securely.
Features may include:
- Document request management
- File uploads and storage
- Client portals
- Notifications and reminders
- Workflow automation
- Reporting and analytics
We reserve the right to modify, update, or discontinue any part of the Service.
3. User Accounts
Users must create an account to access certain features.
You agree to:
- Provide accurate information
- Maintain the confidentiality of your login credentials
- Notify us immediately of unauthorized account access
You are responsible for all activities conducted under your account.
4. Acceptable Use
You agree not to use the Service to:
- Upload illegal content
- Upload malware or harmful software
- Attempt unauthorized system access
- Interfere with platform operations
- Circumvent security protections
- Abuse or harass other users
Violation of these rules may result in account suspension.
5. Prohibited Content
Users may not upload content that:
- Violates laws or regulations
- Infringes intellectual property rights
- Contains malicious code
- Includes harmful or abusive material
We reserve the right to remove such content.
6. Intellectual Property
All platform technology, software, branding, designs, and infrastructure are the intellectual property of the company.
Users may not:
- Copy
- Reverse engineer
- Resell
- Redistribute
- Modify
any part of the Service without written permission.
7. User Content
Users retain ownership of documents uploaded to the platform.
By uploading content, you grant us a limited license to store, process, and transmit the content solely for providing the Service.
8. DMCA / Copyright Complaints
If you believe your copyrighted work has been uploaded in violation of your rights, you may submit a copyright complaint.
We will review and remove infringing content where appropriate.
9. Subscriptions and Billing
Certain features require paid subscriptions.
Subscriptions may be billed:
- Monthly
- Yearly
Payments are due in advance for each billing period.
10. Payment Processing
Payments may be processed by third-party payment providers.
By purchasing a subscription, you agree to the payment provider’s terms and policies.
We do not store full credit card information.
11. Refund Policy
Subscription payments are generally non-refundable.
Refunds may be issued in limited circumstances such as:
- Billing errors
- Duplicate charges
- Service malfunction preventing usage
Refund requests may be reviewed on a case-by-case basis.
12. Cancellation
Users may cancel subscriptions at any time.
The cancellation will take effect at the end of the billing cycle.
13. API and Integration Use
If the Service provides APIs or integrations, users must comply with usage guidelines.
You may not:
- Abuse rate limits
- Attempt unauthorized data access
- Use APIs to replicate or compete with the Service
14. Third-Party Integrations
The Service may integrate with third-party tools and services.
We are not responsible for the functionality, policies, or availability of third-party services.
15. Data Storage and Processing
User data and documents may be stored on secure cloud infrastructure.
By using the Service, you consent to the processing and storage of your data for service operation.
16. Data Backup Disclaimer
While we take reasonable precautions, users are responsible for maintaining their own backups.
We are not responsible for loss of data caused by external factors.
17. Security
We implement reasonable security practices including:
- Encrypted HTTPS connections
- Authentication protections
- Access control systems
- Infrastructure monitoring
However, no system can guarantee absolute security.
18. Service Availability
We strive to maintain reliable service availability but cannot guarantee uninterrupted operation.
Service interruptions may occur due to:
- Maintenance
- Infrastructure failures
- Network disruptions
- External service providers
19. Beta Features
From time to time we may offer beta features.
Beta features may be unstable and are provided “as-is”.
20. Account Suspension
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Abuse the Service
- Fail to pay subscription fees
21. Export Compliance
Users agree not to use the Service in violation of international export control laws.
22. Marketing Use
We may identify customers by name or logo as users of the Service unless you request otherwise.
23. Limitation of Liability
To the maximum extent permitted by law, the company shall not be liable for:
- Loss of data
- Business interruption
- Indirect damages
- Loss of profits or revenue
24. Indemnification
You agree to indemnify and hold harmless the company from any claims, damages, or legal costs arising from:
- Your use of the Service
- Uploaded content
- Violations of these Terms
25. Dispute Resolution
Disputes arising from these Terms shall first be attempted to be resolved through negotiation.
If unresolved, disputes may be handled through arbitration or applicable legal processes.
26. Force Majeure
We are not responsible for service failure caused by events beyond our control including:
- Natural disasters
- Internet outages
- Government actions
- Infrastructure disruptions
27. Governing Law
These Terms shall be governed by the applicable laws of the jurisdiction where the company operates.
28. Changes to Terms
We may update these Terms periodically.
Continued use of the Service constitutes acceptance of the updated Terms.
29. Contact
For questions regarding these Terms, please contact our support team.